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Ordering

Changes

MAKING CHANGES TO AN ORDER

We are not able to change rings in an order once it has been placed. We can however cancel your order, at any time before it ships, and then help you place a new order with the correct rings. We package your rings quickly so please send us an email as soon as possible.

 

CANCELLING AN ORDER

We can however cancel your order*, at any time before it ships. We package your rings quickly so please send us an email as soon as possible.

 

*Please see Engraving section below for additional details.

Back Orders/Out of Stock

BACKORDERS

Our Elements rings are made in house so we do allow a number of them to be ordered even when they are out of stock. If a ring is on backorder, we will notify you when it is added to your cart as well as on the check out page. Backorder rings are estimated to be shipped out in 7-10 business days. Any rings in your order will be sent out when your backorder ring is ready. An email with tracking will be sent once your ring(s) has been shipped.

 

OUT OF STOCK

At times some of our rings may be out of stock. Out of Stock rings* are estimated to return to our inventory in about 14 business days.

Order History

ORDER HISTORY

If you create an account before or during the placement of your order, you can view your order history by following these steps:

  1. Click on the person icon in the top right hand corner
  2. Click Orders
  3. To view itemized rings to your orders, click on the corresponding order number. This will include size, style and color

If you do not have an account just send us an email and we will look up your order history for you.

 

ADDING ORDERS TO AN ACCOUNT

If you created an account after your order was placed, we would be happy to add those orders to your new account. Send us an email with your order number and the email address associated to your account so we can get you taken care of.

Send Us An Email

Sizing

Our rings are sized the same as traditional metal rings but differ a little in fit due to the flexible nature of silicone. If you are between sizes, we suggest starting with the smaller of the two sizes as there will be a little stretch in the ring.

If you need some additional help finding the right size, try our Ring Size Guide.

You can also print out this PDF for accurate sizing.

Engraving

Engraving is available on all Elements, Dualtones, Infinity and Ultralite rings for just $9.99 per ring.

For our Elements rings, engraving is only available on the exterior.

For our Dualtone rings, engraving is available on both interior and exterior

For our Infinity and Ultralite rings, engraving is only available on the interior.

Engraving takes 2-3 business days before being packaged for shipping.

 

ENGRAVING ORDERS

All engraving orders are final. We can not change or cancel an order with an engraved ring. We’d be happy to help you with a return if needed.

 

RETURNS

If for any reason you aren’t happy with your ring, please contact us within 30 days of your purchase and we’d be happy to process a return for you.

Engraving fees are non refundable, however we’d be happy to refund the cost of your ring.

Simply fill out this form and we will get you taken care of

 

EXCHANGES

Size not quite right? Let us know within 90 days and we’d be happy to exchange it for a better size. Exchanges for size after 30 days will be charged shipping and handling. Exchanges for a new style or color will always be charged shipping and handling.

If you’d like to have your new size engraved, an additional engraving fee of $9.99 will be applied.

Simply fill out this form and we will get you taken care of

 

LIFETIME WARRANTY

Every Enso Ring comes with a Lifetime Warranty, even engraved rings! Your first warranty replacement is free and each additional warranty replacement we will just ask for you to cover shipping and handling. Need a new ring? Let us know!

Shipping & Delivery

Shipping

Domestic orders over $50 ship free or it’s just $4.99 for orders under $50.

International orders ship for just $9.99, no matter how many rings or how far away you are!

Orders are processed within 1-2 business days (We do not ship on Saturdays, Sundays or Holidays). This time frame also applies to orders with expedited options. After your order has shipped, you will receive another confirmation email with tracking emails.

All orders are sent by Standard Mail via DHL. When your package arrives to it's general destination, it's then passed on to your local post for delivery (USPS, Canada Post, Royal Mail, etc).

Domestic orders usually take 3-5 business days to arrive, but please allow up to 7 business days.

International orders usually take 7-10 business days to arrive, but please allow up to 14 business days.

Inked rings are made to order so please allow an additional 10 days for them to ship.

Tracking My Order

When an order is shipped, we will send you a confirmation email with a tracking link. You can follow that tracking link to see where your package is at in it’s journey. For the best tracking, we recommend using the tracking number on DHLs direct website.

Once a package is passed onto the local post, a new tracking number will be available. You can view this new tracking number on DHL’s website.

  • For Domestic orders, you will be able to click the link to go directly to the USPS website.
  • For International orders, simply copy the new tracking number and head over to your local post’s website for your delivery update.

Duties & Taxes

It is rare, but some customers do receive duty fees. If you happen to receive these additional fees, please let us know. We’d be happy to refund you the amount paid or provide store credit for a future purchase.

Just send us an email with a copy of your receipt and whether you’d like a refund or store credit.

Exchanges & Returns

Exchanges

Exchanges are quick and easy.

Within 30 Days:

Domestic (US)

  • Exchange for size (1st exchange) - FREE
  • Additional size exchanges - Pay shipping and handling
  • Exchange for different color or style - Pay shipping and handling

International

  • All exchanges - Pay shipping and handling

After 30 days:

Domestic and International

  • All exchanges - Pay shipping and handling

After 90 days:

  • Ineligible for exchange

Simply go through our exchange portal and we will get you taken care of 🙂

Returns

Bummer your ring didn’t quite work out. Just reach out to us within 30 days of purchase and we’d be happy to get a return going for you.

Simply fill out this form and we will get you taken care of 🙂

Shipping and handling fees are non-refundable on returned items. 

Please keep in mind all clearance items are final sale.

Warranty

We want our customers to love their rings, always which is why every Enso Ring* comes with a Lifetime Warranty. It covers rips, breaks, tears, and discoloration. Your first warranty is completely on us. Each additional replacement will just have a fee for shipping and handling.. Need a new ring? Let us know!

*Please keep in mind all clearance items are not eligible for the Lifetime Warranty.

International Orders

Shipping

International Shipping is just $9.99, no matter how far away you are or how many rings you buy!

Orders are processed within 1-2 business days (We do not ship on Saturdays, Sundays or Holidays). This time frame also applies to orders with expedited options. After your order has shipped, you will receive another confirmation email with tracking emails.

All orders are sent by Standard Mail via DHL. When you package arrives to it’s general destination, it’s then passed on to your local post for delivery ( Canadian Post, Royal Mail, etc).

International orders usually take 7-10 business days to arrive, but please allow up to 14 business days.

Inked rings are made to order, please allow up to three weeks for your rings to be shipped.

Tracking My Order

When an order is shipped, we will send you a confirmation email with a tracking link. You can follow that tracking link to see where your package is at in it’s journey. For the best tracking, we recommend using the tracking number on DHLs direct website.

Once a package is passed onto the local post, a new tracking number will be available. You can view this new tracking number on DHLs website.

For International orders, simply copy the new tracking number and head over to your local post’s website for your delivery update.

Currency

All prices are listed in USD. Orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.

Exchanges

Exchanges are quick and easy. Just contact us within 90 days and we will get your exchange taken care of, there will just be a small fee for shipping and handling.

Simply fill out this form and we will get you taken care of 🙂

Returns

Bummer your ring didn’t quite work out. Just reach out to us within 30 days of purchase and we’d be happy to get a return going for you.

Simply fill out this form and we will get you taken care of 🙂

Please keep in mind all clearance items are final sale.

Duties & Taxes

It is rare, but some customers do receive duty fees. If you happen to receive these additional fees, please let us know. We’d be happy to refund you the amount paid or provide store credit for a future purchase.

Just send us an email with a copy of your receipt and whether you’d like a refund or store credit.

Contact Us

Customer Care

BY FACEBOOK

Have a question? DM us Monday through Friday, from 9am to 5pm MST

@Ensorings

 

BY EMAIL

Shoot us a message here.

PR/Marketing/Media

For all PR, Marketing or Media inquiries please reach out to us here.